30 Day Risk-Free Trial

What is the 30 day risk-free trial?

We know that trying a new product for the first time can sometimes be daunting, this is why we introduced a 30-day risk-free trial offer for first time customers. This means that you can try Modibodi and if for any reason you don’t like the way Modibodi works for you, you are entitled to a full refund on 1 garment for your first time excluding postage. To claim the refund, please contact info@modibodi.com. Please state that you are a first time customer, and under the 30 day risk-free trial you’d like to request a refund. You will be asked to fill out a short survey and be given a returns form and instructions on how to return your item for a full refund.

No further refunds, credits or exchanges can be given on any additional worn underpants and all items below are excluded from the 30-day risk free trial policy:

  •       Menstrual cups
  •       Maternity singlet

If you have tried an item, under our 30 day risk-free trial and you do not like the item or it is just not right for you. To claim the refund, please contact info@modibodi.com. Please state that you are a first time customer, and under the 30 day risk-free trial you’d like to request a refund. You will be asked to fill out a short survey and be given a returns form and instructions on how to return your item for a full refund.

Returns/Exchanges

Can I return a bundle pack?

If you have purchased a bundle pack you will be unable to receive a refund for these items as they are discounted items, so the sale is final.

You may exchange an item from the bundle pack within 30 days of purchase, for a different size in the same style-colour only. These items must be unworn and be returned with protective seal and packaging intact.

As a first time customer, you can return one pair of worn underpants from the Bundle Packs under our 30 Day Risk-Free Trial Policy.

What do I do if I have a faulty item?

Modibodi takes extreme care in ensuring our goods are of the highest quality.

However, if for any reason you find a fault with one of our products we would like to help you resolve the problem.

If you have received a product that is deemed faulty we will honour replacements on faulty pairs for up to 60 days post purchase date. This excludes items indicated as not perfect.

We ask you to contact info@modibodi.com, please provide us with a photograph of the faulty item, your order number and confirmation of which item is faulty, and if deemed faulty we will replace the item for you.

Sizing

What size will I be in Modibodi underwear?

We suggest you choose your usual underwear size, or check out our sizing chart here.

These are exact waist and hip measurements to help guide you, but as with all size charts, these are a recommendation only and will change based on every individual body shape.

The Seamfree range feels too tight. Is the sizing correct?

Yes, the seamfree style is purposely made smaller because the garment will stretch significantly after one wear. Once you wash and wear the seamfree garment you will notice it will mould to your body fitting perfectly.

General Product Information

Are Modibodi garments good to use as a back-up during my periods?

Yes! Especially if you are one of the 1 in 2 women who experience overflow during your periods. Our Modifier Technology™ is moisture wicking, absorbent, stain and odour resistant and is an amazing back up to ensure you never have to experience the humiliation of a menstrual leak.

Are Modibodi products good for light bladder leaks?

Yes! If you are one of the 1 in 3 women that experiences light bladder leaks our patented Modifier Technology™ underpants are a fantastic option for you. They are breathable, odour resistant, super absorbent, leak proof, stain resistant, and wick moisture away from your skin so you feel dry and fresh all day.

Are Modibodi products good for sweat?

Yes! All of our products are great for sweat but in particular our Modifier Air range were made for perspiration relief only. They are antibacterial, odour resistant and the top layer is moisture wicking moving sweat away from your skin, so you can feel dry and fresh no matter how hot it gets.

Is Modibodi's maternity singlet good for breast milk leaks?

Yes! If you have chosen to breastfeed your baby, then most likely you will experience messy and embarrassing breast milk leaks. Our singlet tops with Modifier Technology™ provide a convenient, comfortable and effective way for you to breastfeed, replacing the need for pesky breast pads. They are breathable, antibacterial, super absorbent, have a leak proof outer layer and wick moisture away from your skin so you feel dry and fresh.

Will Modibodi garments feel different to my current underwear?

The gussets of our patented Modifier Technology™ underpants are super slim (3mm), they will feel only slightly different to your regular underwear. The gussets of our Modifier Air Technology™ underpants feel exactly like your favourite pair of underwear but they will perform so much better. Because most bras already come with extra padding around the bra cups/shelf, you shouldn’t notice any difference in the wear of our maternity singlets with patented Modifier Technology™

Depending on your flow, Modibodi underwear can be a total replacement for disposable feminine hygiene products (panty liners, pads, tampons) OR can work in conjunction with them. It’s all about knowing your flow, and which absorbency level suits you best. You can find out more information on our different absorbency levels here.

What makes Modibodi underwear better than regular underwear?

Modibodi underwear combines stylishly comfortable designs and state-of-the-art patented fibre technology to give super power protection against life’s annoying but very common unmentionables – sweat, light bladder leaks, menstrual onset, menstrual overflow/spotting, discharge, odour and breast milk leaks. We guarantee your regular underwear cannot do that!

How long will my Modibodi garments last?

Our garments will last for 6 months to 2 years, and this is dependent on the wash and care of the garments. Underwear is considered a delicate product, so the elastic and thread may get damaged with wear and tear. We will guarantee the quality and fabrics for a period of up to six (6) months and will replace faulty garments up until this time if deemed to be a major fault. After this time, it will be classified as general wear and tear. Though wear and tear may appear this will not impact the effectiveness of the Modifier Technology built into the gusset of the undergarments.

If within the 6 month warranty period you have purchased an item and believe it is faulty, please contact our Customer Happiness Team at info@modibodi.com and provide them with a photograph of the faulty item and notify them that you purchased this item no more than 6 months ago.

Can I swim in Modibodi underpants?

While Modibodi covers you all day, every day, we recommend against using Modibodi underpants for swimming as they are not designed for water use.

However, we do have a swimwear range suitable for water use for light incontinence and light period days.

Do Modibodi styles change?

Please be sure to check the size, style and fit of your garments prior to wear, Modibodi products evolve over time and slight changes in design and fit may differ from your previous purchase. If you have not made a purchase in a long time, and want to ensure a better fit, please feel free to contact our customer service team at info@modibodi.com

How do I know Modibodi underwear and garments will suit me?

We are so sure you’ll love our super comfy and stylish and revolutionary patented Modibodi underwear and garment collection if you are a new customer we are proud to offer a 30 day risk free trial period*. If you are a first time customer and you feel your leak-proof, odour eliminating, moisture-wicking Modibodi underpants do not work for you, we’ll give you a full refund. Please see next question for further T&Cs on our 30 day risk free trial.

*Excludes sale or clearance items.

Who can wear Modibodi underwear and garments?

All women of all ages, shapes and sizes. We think they are the most comfortable underwear in the world (our customers tell us so!) and while they are made to be functional underwear, they are so comfortable and functional, they are ideal to wear everyday of the month!

What is the difference between patented Modifier™ and Modifier Air™ Technology?

Modifier Technology™ is a built-in panty liner. It is moisture wicking, absorbent, leak proof, antibacterial, breathable, and stain resistant, and most importantly it is super comfortable. This patented technology is exclusive to Modibodi, you won’t find it anywhere in the world!

Modifier Air Technology™ uses an antibacterial, one-way moisture wicking gusset that moves moisture away from your skin and keeps you feeling dry and eliminates odour.

Can Modibodi products provide protection for the unexpected arrival of my monthly periods, and/or for the first time arrival of my daughter’s periods?

Yes! Not many women can predict exactly when their periods will arrive, and when it’s your first period, well there’s really no chance of knowing. Modibodi provides you and your daughter a stylish, super comfortable, failsafe way to avoid the most humiliating of circumstances.

 

Modibodi Swim

What can Modibodi Swimwear be used for?

Modibodi swimwear is designed for both light periods and bladder leaks.

Modibodi swimsuits can act as a total replacement for light-moderate sized bladder leaks e.g. sneezes, cough, unexpected little leaks.

If you plan to use your Modibodi swimsuit for period protection whilst swimming, they are best used alone on light days and spotting period days. So, if you have a standard period flow then toward the middle to second half of your period cycle. Modibodi swimsuits are also great as a back-up for periods on heavier days, and to prevent leaking on clothes and towels, or worn to prevent getting caught out when you are expecting your period to arrive. Once worn in the water, the garment will become wet inside and out. But, thanks to the quick-drying fabrics we have sourced from our range, you will be dry very quickly upon exiting the water!

What is Modifier Swim Technology?

While we can’t share our proprietary information on what makes this technology so awesome, our patent pending Modifier Swim Technology comprises of dry-fast water repellent fabric, fights bacteria and odour, catches sneaky leaks and is perfect for light period days!

Is Modibodi Period and Pee Proof Swimwear eco-friendly?

Glad you asked! Not only are you reducing landfill by not using disposable pads, panty-liners and tampons, our Modibodi Swim range is also vegan!

What cup sizes will Modibodi Swimwear fit?

Both styles will accomodate up to a size DD. They also come with removable cup inserts. We have tested our swimsuits for comfort and support on a wide range of bodies and have received wonderful feedback!

Is Modibodi Swimwear Pool and Beach safe?

We like the waves as much as floating on a pink flamingo in the pool. Yes, our Swim range is beach AND pool safe!

UPF stands for Ultraviolet Protection Factor and is similar to SPF ratings used in suncreams. Garments with a UPF of 50 only allow 1/50th of the UV radiation falling on the garment to pass through it. The highest UPD rating a garment can be assigned is 50+, a piece in this range is determined as providing “excellent” protection from UV radiation.

All Modibdi Swimsuits are rated UPF 50+

What Are Modibodi Products Made Of?

Are Modibodi garments Eco-Friendly/Ethically made?

By choosing to wear our patented Modifier Technology™ garments and replace the need for panty liners you could stop on average close to 1,000 panty liners per year ending in landfill (based on 2 to 3 liners per day). By choosing to wear Modifier Technology™ maternity singlet you could stop on average around 1,000 nursing pads (based on 8 pads per day used for 3 months) ending up in landfill for each child you breastfeed.

Our garments replace the need for disposable hygiene or act as an additional back up instead of using 2 x disposable hygiene products at once. This is great for our environment as we help to reduce the use of disposable hygiene which involves throwing highly chemically treated items into landfill after one use. As long as cared for properly, our garments can be used and worn just as long as regular underwear.

In our Classic, Sensual and Active ranges over 85% of our garment is made from natural fabric such as merino and bamboo.

Modibodi garments can be washed with regular clothing in a laundry bag thus preventing hand washing and the additional waste of water.

Modibodi works closely with a fantastic supplier outside of Australia that comply with Oeko-Tex fair work standards and wages.

What makes Modibodi products anti-bacterial?

Modibodi™ uses high quality natural fabrics and breathable tech-savvy blends (Bamboo, Merino Perform Wool and Microfibers) with the latest in antimicrobial fibres for a soft, silky fit.

The middle layer of our product uses antimicrobial treatment to eliminate bacteria and odour, which is necessary to maintain hygienic freshness. The antimicrobial treatment we use is registered with the Environmental Protection Authority and OEKO-Tek.

The top layer of the garment, however, is naturally antimicrobial and chemical free which is the part of the garment in closest contact with the skin.

You can find more information on how our technology works here.

Are Modibodi garments made in Australia?

Modibodi is an Australian owned business, our Founder is a female and mother. All of our garments are designed right here in Australia. However, to accommodate the volume of our orders and some of the techniques required, we produce all of our garments offshore.

Does Modibodi offer any vegan options?

Apart from our Modibodi Swim range, we do not currently have any vegan options as Merino Wool is a vital material for our garments.  Merino wool has changed for the better in recent years, reducing the itch and allergy and we have found that customers who were previously allergic to wool or merino have had no issues wearing active merino on their skin.

We do, however, hope to release a vegan range in the near future.  Stay posted!

Caring For Your Garments

Are Modibodi garments stain resistant?

They sure are! Bleach free zone here. Our patented technology means every leak and odour is absorbed and won’t leak through!

How do I care for my garments?

Modibodi underwear is machine washable. So wash preferably on a gentle, cold machine wash and hang to dry for a sunkissed feel.

Quick Tips:

  1. Hang your maternity singlet from the bra straps to avoid stretching the fabric
  2. Use a laundry bag to wash your Modibodi garments. Natural fibres wash well, but don’t like zippers!
  3. No fabric softeners and strong detergents eg. stain removers, please! It breaks down the hi-tech function of our garments and also reduces the durability of the fabrics and trims, so they won’t last as long.
  4. Once dry, store your Modibodi garents in a dry laundry bag for extra protection (just like your winter jumpers) – as they are made from natural fibres such as wool, little nasty bugs such as silverfish do like to take a bite!

For more information on how to care for your garments, head over to our blog.

Will my Modibodi garments smell?

No, if cared for correctly, your Modibodi garments won’t smell.  But if you do notice a strong smell using Modibodi underwear, you could be suffering from a vaginal infection like Bacterial Vaginosis or a Yeast Infection. These condition are common in those who’ve previously used disposable menstrual products, especially tampons. Don’t worry! There are many natural ways to establish a healthy bacterial balance. Chat to your health care provider for more information.

If left soaking for more than a few hours, your underwear can end up smelling mildewy and musty. Same goes for storing your underwear in a damp place or sealed in a plastic bag for a long time. But don’t worry – all you have to do is add a little vinegar and wash again!

My Order

Can I cancel my order?

All of our orders are dispatched by 10 am EST every day. If your order has not been dispatched, and you are wanting to cancel your order we can do this if your order was paid by Paypal or credit card. However, if you placed an order and paid via Afterpay we are unable to cancel your order due to the large non-refundable fees charged by Afterpay to us.

If you need to cancel your order, please contact info@modibodi.com immediately.

Can I change the items in my order?

All of our orders are dispatched by 10 am EST every day. If your order has not been dispatched, and you are wanting to change your order, we will only be able to cancel your order so you can redo the order, however we cannot guarantee items will be in stock.

If you discover that you have made a mistake with your order, please contact our Customer Experience team immediately at info@modibodi.com However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.

What is a pre-order?

Modibodi is growing more and more popular, and sometimes we run out of stock of particular items. A pre-order allows you to place your order and then you will receive the out of stock item as soon as our stock arrives.

How do I pre-order an item?

We now have a pre-order option available on our website for some of our products! When you click on an out of stock item, you will be given the option to pre-order this item.  If you choose do to this, your pre-ordered item will be sent out as soon as we receive the stock. When our new stock arrives, you will receive an email notifying you that your item has been shipped.

*Please Note* If you have other items in your order, these items will not be sent out until your pre-order item is ready to be shipped. It is a possibility that by the time your pre-ordered item arrives, your other items could be out of stock.

How can I track the progress of my order?

We will email you as soon as your order is placed and processed, and then again when your item has been shipped. If you do not receive these emails, please contact our Customer Experience team at info@modibodi.com so they can investigate further and get you the information you need.

What do I do if my favourite Modibodi style and size is out of stock?

Modibodi has been so popular that some of your favourite styles, colours and sizes are out of stock. We receive new stock each month. If you would like to join our waitlist for priority access to our next shipment, you can add yourself by clicking the ‘Add To Waitlist’ button when you click on an item that is out of stock. Just enter your email address, and we’ll let you know as soon as our stock arrives!

What do I do if I receive an incorrect item/order?

If you receive an incorrect item or order, please contact info@modibodi.com to notify us of the issue. You have up to 30 days’ post purchase date to advise us that you have received an incorrect item or order.

Shipping and Customs

Important shipping information

Please review our shipping page here

What do I need to know about customs, charges and duties?

As we are an Australian business, duties and charges made by your country’s Customs Service once it has reached its destination must be paid by the recipient and not by Modibodi. We are not responsible for and will not reimburse any charges or duties. You can find out more information here.

Can I track my package?

Once you’ve placed an order, you will receive emails notifying you of the movement of your order including a tracking number. This includes a notification that your order has been shipped. If you believe your item should have already arrived and it has not, please contact info@modibodi.com

What locations does Modibodi ship to?

We love having customers all over the globe!

We currently ship to the following locations:

  • New Zealand
  • Canada
  • USA
  • UK
  • Ireland
  • Mexico
  • Cook Islands
  • Bangladesh
  • China
  • East Timor
  • Fiji
  • Indonesia
  • Japan
  • Korea
  • Malaysia
  • Malvides
  • Phillipines
  • Pakistan
  • Samoa
  • Singapore
  • Solomon Islands
  • Sri Lanka
  • Tahiti
  • Taiwan
  • Thailand
  • Vanuatu
  • Vietnam

At the moment, we do not ship to (we’re working on it!)

  • Brunei
  • Cambodia
  • Mongolia
  • Laos
  • Macau
  • Nauru
  • Myanmar
  • Nepal
  • Niue
  • Palau
  • Tuvalu

For European orders, please go to our UK website

Coupons, Discounts & Gift Cards

Does Modibodi offer any coupons, promotions or student discounts on Modibodi garments?

At times Modibodi may run sales or offer coupons to purchase our garments. Coupons cannot be applied to already bundled, discounted or sale products or combined with another offer or promotion. We may also specify certain items that the coupon applies or excludes, so be sure to read the terms of that offer closely. Coupons and discounts, bundle offers and special promotions cannot be applied retrospectively and must be applied at the time of purchase. Modibodi does offer a discount to verified students through STUDENT BEANS. Visit our student page here.

How do I apply a discount/coupon code?

Before proceeding to the checkout, you will see a summary page. This will show you your items and the total of your order. There is a little box below the ‘proceed to checkout button’ labelled ‘Coupon’.  Type your coupon code in here to apply it to your order. Please note that discount codes cannot be stacked and discount codes can only be used once per customer.

I forgot to apply my coupon code! What can I do?

Unfortunately, we are unable to apply a coupon code once an order has been placed.

However, granted your item has not already been shipped, our customer service team can cancel your order so you can place your order again.

How does the 'Refer a Friend' coupon work?

Please refer to the following Refer a Friend page here

How do I order a Modibodi Gift Voucher?

At this time, we offer e-gift cards. The card will be sent to your email address and you can then forward to the recipient or you can send directly to the lucky person! Please visit our gift card page here.

Payment Queries

Can I pay with a credit card?

Yes. For International customers, please use our Paypal payment gateway to pay by credit card.

Does Modibodi accept Afterpay?

Yes, we sure do! The Afterpay payment option will appear at checkout. See the Afterpay page for more details. Please note, any refund requests made using Afterpay will incur a 6% fee due which are the non-refundable fees charged by Afterpay to us.

What currencies does Modibodi accept?

We are proud to have customers all over the globe! Through our www.modibodi.com website we accept AUD, NZD and USD

Give A Pair Initiative

What is the Give A Pair initiative?

Domestic and family violence is the principle cause of homelessness for women and their children in Australia. There are thousands of women and young girls living in shelters across Australia, who have little money and consequently cannot afford to purchase feminine hygiene products that most of us take for granted. These women and girls are forced to protect themselves from their monthly period and/or bladder weakness with bits of newspaper, or bulky rags.

Modibodi’s Give a Pair Program aims to provide these women with Modibodi underwear that is sustainable and reusable to empower these women at the times they need it.

Every $25AUD equals one virtual pair of Modibodi underwear. For every ‘virtual pair’ voucher purchased, Modibodi will donate two pairs of physical underwear to women’s shelters and women in need across Australia throughout the year.

How can I help out by 'Giving a Pair'?

Absolutely! You can donate to our Give a Pair program on our website. Modibodi’s Give a Pair Program aims to provide these women with Modibodi underwear that is sustainable and reusable to empower these women at the times they need it.

You can find out more and donate here

CAPS (incontinence) & NDIS

What is NDIS and am I eligible?

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers. The NDIS supports people with disability to build skills and capability so they can participate in the community and employment.

If you or a family member/friend have a disability which results in incontinence/loss of bladder control, you may be eligible for the NDIS benefit.

You can find out more information about this and see if you’re eligible here.

Is Modibodi a provider through NDIS?

Modibodi is officially an approved NDIS provider in Australia (excl. Northern Territory and Western Australia).

Visit our NDIS page for more info here. 

What is CAPS and am I eligible?

The Continence Aids Payment Scheme (CAPS) is an Australian Government scheme that provides a payment to assist eligible people who have permanent and severe incontinence to meet some of the cost of their continence products.

You can find out more information and find out if you’re eligible for CAPS here.

Giving Feedback

Where/How can I share my feedback?

We love to hear back from our customers, and all feedback, good or bad is welcome! Please email any feedback or queries you may have to info@modibodi.com and one of our friendly customer-service staff will address this.

Stockists

How can I become a Modibodi stockist?

To become a Modibodi stockist, please complete the form found here.

Once you complete these, a member of our Customer Experience team will be in touch!

I purchased my garment through an external stockist, can I return to your store?

Thank you for your message. For products purchased via our stockists, please contact that stockist directly to discuss your purchase.

Do you have any stockists in my city?

We only have a handful of stockists in Australia, so we would encourage you to purchase your products online

Account management

Can I edit my user details?

You most definitely can update your details. Please do so here

Please review our website privacy policy here