For products purchased via official stockists, please contact the stockist directly for their return/exchange policy regarding your purchase.
For products purchased online at www.modibodi.com
30-Day Risk-Free Trial – first-time customers only
As a first-time customer, you may try 1 x Modibodi garment for 30-days risk-free and if you don’t like how they function, we will happily give you your money back. We’ll ask you to complete a short survey to help us understand the reason for your return, this will need to be completed prior to processing the refund.
The 30-day risk-free trial applies to 1 x worn garment only. You will need to post back your garment at your own expense and a full refund, minus the cost of postage to send the garments out, will be given.
No further refunds, credits or exchanges can be given on any additional worn garments. Menstrual cups are excluded from the 30-day risk-free trial policy.
We kindly ask you to email email@example.com to discuss your issue.
Please note, any refund requests made using Afterpay will incur a 6% fee which is the non-refundable fees charged by Afterpay to us.
Requests for returns (repeat customers)
We are unable to accept returns on menstrual cups due to hygienic reasons. We are unable to accept returns on Clearance or Sale items as the order is final unless the item is faulty.
You may return all other unworn garments in original packaging, with tags and hygiene sticker intact. Please email firstname.lastname@example.org for the returns form, garments must be returned for exchange or refund within 30 days of purchase or goods will be sent back to customer.
You may request for a
- Full refund on the unworn garments (excluding shipping)
- Credit plus 10% on the items returned
- Exchange on the unworn garments for the same price and style, may be in different size or colour.
Please make sure that swimwear & underwear is tried on over your own underwear. In the interest of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
If eligible for return, customers will need to pay for the return of the garment/s to us. We suggest using a tracked service, as we cannot be responsible for the parcel if it goes missing.
Once the garments are received back at our warehouse, we will process the refund/credit note/exchange within 7-10 business days. The refund will be paid back to the payment gateway that the customer used to purchase the order.
Please note, any refund requests made using Afterpay will incur a 6% fee due which are the non-refundable fees charged by Afterpay to us.
Bundle pack policy
If you have purchased a bundle pack you will be unable to receive a refund for these items. As they are discounted items, the sale is final.
You may exchange an item from the bundle pack within 30 days of purchase, for a different size in the same style-colour only. These items must be unworn and with protective seal and tag intact.
As a first time customer, you can return one pair of worn underpants from the Bundle Packs under our 30 Day Risk Free Trial Policy (see above).
Order cancellation requests
All of our orders are dispatched by 10am EST every day. If your order has not been dispatched, and you are wanting to cancel your order we can do this if your order was paid by Paypal or credit card. However, if you placed an order and paid via Afterpay we are unable to cancel your order due to the large non-refundable fees charged by Afterpay to us.
Requests to change items in order
All of our orders are dispatched by 10am EST every day. If your order has not been dispatched, and you are wanting to change your order, we will only be able to cancel your order so you can replace the order.
Modibodi takes extreme care in ensuring our goods are of the highest quality.
However, if for any reason you find a fault with one of our products we would like to help you resolve the problem.
If you have received a product that is deemed faulty we will honour replacements on faulty pairs for up to 60 days post purchase date. This excludes items indicated as not perfect.
We ask you to contact email@example.com to notify us of the fault and for further information on seeking a replacement item. We will require a clear photo of the item to assess the fault.
Incorrect item or order
If you receive an incorrect item or order, please contact firstname.lastname@example.org to notify us of the issue. You have up to 30 days post purchase date to advise us that you have received an incorrect item or order.