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60 Day Risk-Free Trial for new customers

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60 Day Risk-Free Trial | First-time customers only 

As a first-time customer, you can try one Modibodi garment for 60 days risk-free. If you don’t like how they function, we will happily give you your money back (minus the cost of shipping).The following items are excluded from this policy: 

  •       Maternity singlet 

If you have purchased more than one item, please remember that this trial is only available for one pair 

Returns Policy 

We are unable to accept returns on the following products: 

  • Items marked as final sale or clearance (including previous seasonal colours purchased at a reduced price)

You may return all other unworn garments in original unopened packaging for a credit or refund within 30 days of your purchase 

The finer details: 

Please use our returns portal to initiate your return; once you complete this, all next steps will be sent to you via email.  

You may request a: 

  • Credit – voucher for the full amount plus free shipping  
  • Refund – the full amount (minus shipping) will be transferred back to your account 

If eligible for return, customers will need to pay for the return of the garment/s to us. We suggest using a tracked service, as we cannot be responsible for the parcel if it goes missing. 

Once the garments are received back at our warehouse, we will process the refund/credit note/exchange within 7-10 business days. The refund will be paid back to the payment gateway that the customer used to purchase the order.  

Faulty Garments 

We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a genuine fault with one of our products, please contact us. 

If you have received a product that is deemed faulty, we will honour replacements on faulty pairs for up to 60 days post purchase date. This excludes items clearly labelled as not perfect at the time of purchase which cannot be refunded, exchanged or replaced. 

Email us at info@modibodi.com to notify us of a possible fault, including the below: 

  • An image or more of the issue (clear photos only, please) 
  • A clear description of the issue 
  • The product name and batch number (found on the inside of our pants) 

If you have received an incorrect order or item: 

If you receive an incorrect item or order, please contact info@modibodi.com with the following information: 

  • Your order number 
  • The item you ordered (style/colour/size) 
  • The item you received (style/colour/size) 

Store Credit 

  • Store credit cannot be redeemed for cash 
  • Store credit cannot be transferred between customers 
  • Store credits are applied to the account registered with Modibodi and used to place your order 

Stockist Purchases 

For products purchased via our official stockists, please contact the stockist directly for their return/exchange policy regarding your purchase.