For orders placed in May, we will extend our returns timeframe to 60 days, as we appreciate there is uncertainty due to varying isolation policies being implemented in each region.
For more information, contact our Customer Service team via email or chat.
30 Day Risk-Free Trial | First-time customers only
As a first-time customer, you can try one Modibodi garment for 30 days risk-free. If you don’t like how they function, we will happily give you your money back (minus the cost of shipping).The following items are excluded from this policy:
- Menstrual cups
- Maternity singlet
If you have purchased more than one item, please remember that this trial is only available for one pair.
We are unable to accept returns on the following products:
- Menstrual cups (for hygiene reasons)
- Items marked as Final sale
You may return all other unworn garments in original unopened packaging for a credit or refund within 30 days of your purchase
The finer details:
Please use our returns portal to initiate your return; once you complete this, all next steps will be sent to you via email.
You may request a:
- Credit – voucher for the full amount plus free shipping
- Refund – the full amount (minus shipping) will be transferred back to your account
If eligible for return, customers will need to pay for the return of the garment/s to us. We suggest using a tracked service, as we cannot be responsible for the parcel if it goes missing.
Once the garments are received back at our warehouse, we will process the refund/credit note/exchange within 7-10 business days. The refund will be paid back to the payment gateway that the customer used to purchase the order.
Please make sure hygiene sticker remains intact and that swimwear & underwear is tried on over your own underwear. In the interest of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a genuine fault with one of our products, please contact us.
If you have received a product that is deemed faulty, we will honour replacements on faulty pairs for up to 60 days post purchase date. This excludes items clearly labelled as not perfect at the time of purchase which cannot be refunded, exchanged or replaced.
Email us at firstname.lastname@example.org to notify us of a possible fault, including the below:
- An image or more of the issue (clear photos only, please)
- A clear description of the issue
- The product name and batch number (found on the inside of our pants)
If you have received an incorrect order or item:
If you receive an incorrect item or order, please contact email@example.com with the following information:
- Your order number
- The item you ordered (style/colour/size)
- The item you received (style/colour/size)
- Store credit cannot be redeemed for cash
- Store credit cannot be transferred between customers
- Store credits are applied to the account registered with Modibodi and used to place your order
For products purchased via our official stockists, please contact the stockist directly for their return/exchange policy regarding your purchase.