30-Day Risk-Free Trial – first-time customers only
As a first-time customer, you may try one Modibodi garment for 30-days risk-free and if you don’t like how they function, we will happily give you your money back (minus the cost of shipping). We’ll ask you to complete a short survey to help us understand the reason for your return, this will need to be completed prior to processing the refund. The 30-day risk-free trial applies to one worn garment only.
No further refunds, credits or exchanges can be given on any additional worn underpants and all items below are excluded from the 30-day risk free trial policy:
- Menstrual cups
- Maternity singlet
We kindly ask you email firstname.lastname@example.org to discuss your issue.
Please note, any orders paid using Afterpay that require a refund, will be minus the 6% fee which is the non-refundable fees charged by Afterpay to us.
Requests for returns (exchange or refund)
We are unable to accept returns on menstrual cups due to hygienic reasons. We are unable to accept returns on Clearance, Sale or Defect items communicated onsite as non perfect, as the order is final. This is unless the item is faulty and the defect was not communicated onsite. We are unable to refund bundle packs as they are heavily discounted. Please see below for more information.
You may return all other unworn garments in original packaging, with tags and hygiene sticker intact. Please email email@example.com
for the returns form, garments must be returned for exchange or refund within 30 days of purchase or goods will be sent back to the customer.
You may request a:
- Full refund on the unworn garments excluding shipping
- Credit plus 10% on the items returned excluding shipping
- Exchange on the unworn garments for the same price and style may be in different size
Please make sure that swimwear & underwear is tried on over your own underwear. In the interest of hygiene, we may refuse returns of items where it’s obvious that this hasn’t been done.
If eligible for return, customers will need to pay for the return of the garment/s to us. We suggest using a tracked service, as we cannot be responsible for the parcel if it goes missing.
Once the garments are received back at our warehouse, we will process the refund/credit note/exchange within 7-10 business days. The refund will be paid back to the payment gateway that the customer used to purchase the order.
Please note, any refund requests made using Afterpay will incur a 6% fee due which are the non-refundable fees charged by Afterpay to us.
Modibodi takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem.
If you have received a product that is deemed faulty we will honour replacements on faulty pairs for up to 60 days post purchase date. This excludes items indicated as not perfect which cannot be refunded, exchanged or replaced.
We ask you to contact firstname.lastname@example.org
to notify us of the fault and for further information on seeking a replacement item. We will require a clear photo of the item to assess the fault.
Incorrect item or order
If you receive an incorrect item or order, please contact email@example.com
to notify us of the issue. You have up to 30 days post purchase date to advise us that you have received an incorrect item or order.
Bundle pack policy
If you have purchased a bundle pack you will be unable to receive a refund for these items. As they are discounted items, the sale is final. You may exchange an item from the bundle pack within 30 days of purchase, for a different size in the same style-colour only. These items must be unworn and with protective seal and tag intact.
As a first time customer, you can return one pair of worn underpants from the Bundle Packs under our 30 Day Risk-Free Trial Policy (see above).
Sale-clearance items are final sales. They cannot under any circumstances be exchanged or refunded due to incorrect sizing or change of mind. A refund or exchange is only applicable if an item is faulty and was not communicated as non perfect onsite.
Store credit cannot be redeemed for cash. Store credit cannot be transferred. Any orders placed in store credit will only be refunded as store credit if necessary. Store credits are applied to the account registered with Modibodi and used to place your order.
Stockist Returns or Exchanges
For products purchased via official stockists, please contact the stockist directly for their return/exchange policy regarding your purchase.
Order cancellation requests, Changes to orders
We send out parcels hourly so we are unable to cancel orders or make changes to the items in the order.
If you discover that you have made a mistake with your order address, please contact Customer service immediately at firstname.lastname@example.org
as we may be able to fix mid transit. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.